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Survey

What backup vendors have you been selling except Nakivo?

Veeam

Acronis

Altaro

Commvault

Vembu

In what cases do you sell NAKIVO, in what cases X-vendor?

What would it take to make NAKIVO your primary product?

How many employees are there in your company?

1-10

10-50

50-150

150-300

o how many clients did you sell backup software(not only NAKIVO)?

Up to 10 clients

Up to 50 clients

Up to 100 clients

More than 100 clients

How do you find new clients?

Google Ads

Call out campaign

By making events, webinars

Knock on the door

Word of mouth

Cross-selling

Do you make any marketing activities to catch up with a new client?

Yes

How do you work with another vendor? Do you promote its product?

What kind of support do you need to sell more NAKIVO?

Are you satisfied with sales assistance? Are you aware of who is your primary manager?

Quite satisfied

Who is that person?

The assistance can be better

Dissatisfied

Very good

Best help as I could imagine

Are you satisfied with technical support?

Quite satisfied

Weak support

I’ve never had a technical remote session. Support always sends some very poor instructions.

Not bad, but could be better.

Is there any wish regarding the product - feature to develop?

How can that feature help you to sell more?

Are you satisfied with the Partner program?

Yes

Are you satisfied with Pricing?

Yes

Do you get all information about NAKIVO promo/releases on time?

Yes

Are you satisfied with the information you get by email?

Yes

Would you need more technical information once the new version comes out?

Yes

What kind of promotions would help you to sell more NAKIVO?

Do you test NAKIO for the clients, or are they doing it by themselves?

Yes

What type of motivation does the client need to test NBR?

Are you interested in the MSP model?

Yes

Do you think that an incentive campaign will help to make the client test NAKIVO?

Yes